If you are thinking about your life's next chapter, The Volen Group is here to help you sort through your options and prepare your home for sale, understanding that this is more than a move; it’s a life transition. We can help you move forward with clarity and confidence.  

Things You May Be Asking Yourself

• Is my home too big for my needs?
• Is going up and down the stairs still safe?
• Do I need to be closer to family?
• Do I still want all this upkeep?

Senior Downsizing Services Mission

The mission of our Senior Downsizing Services is to guide senior adults and their families through the important life change of downsizing from a family home. Our services are built on a simple belief: With care and expert guidance, this transition can feel freeing, stress-free, and positive.

We are more than agents. We are trusted advisors who listen, understand, and guide you through each step. We also bring luxury real estate experience, senior real estate expertise, and a trusted network of service providers.

The Volen Group Senior Downsizing Process

Rightsizing is unique, and each client deserves a plan built around their specific needs. We guide seniors and their families through every step with clarity, compassion, and confidence. Moves are stressful; we aim to reduce it by handling the details.

• DISCOVER:  We listen to understand your goals, timeline, and lifestyle needs.
• PLAN:  We provide a personalized roadmap and timeline to perfectly 'right-size' your transition.
• PREPARE:  We coordinate staging, repairs, decluttering, and packing, utilizing our curated network of professionals.
• MOVE:  From listing to closing to moving day, we coordinate every detail with clear communication and support at each step.

The Concierge Difference

From the moment we connect, you're assigned a dedicated advisor who serves as your primary point of contact throughout the entire process. No confusion about whom to call. Just one trusted professional who knows your story, your priorities, and your timeline.

Pre-sale Home Consultation

We walk through your home together, identifying ways to maximize value and appeal. Our goal is to help you transform your home with minimal disruption, helping you achieve the strongest possible sale price.

Market Expertise

With deep knowledge of the local market combined with decades of experience, we position your home to attract qualified, serious buyers and negotiate fiercely on your behalf to secure exceptional terms.

Move Coordination and Space Planning

We connect you with our preferred moving partners who specialize in senior relocations. Our specialist personally works with you to determine what belongings fit and function well in your new home.

Belongings Management

If needed, we can help you thoughtfully decide what to keep, gift, donate, or sell — a compassionate and organized approach to one of the most emotionally complex aspects of downsizing.

New Home Search

Whether you dream of a lock-and-leave condo, an active adult or life plan community, or a smaller home close to family, we curate options that genuinely match your vision and present only those worth your time.

Communication and Support

From our first consultation to the final box unpacked, we keep you and your family informed at every step with clear, timely updates and compassionate guidance.

Why Families Choose The Volen Group

Adult children often play an important role in supporting their parents through a downsizing transition. We welcome the entire family into the conversation, ensuring that everyone feels heard, informed, and confident in the decisions being made. Our process is designed to reduce family stress, facilitate open communication, and create alignment around a shared vision for this next chapter.

A Word About Timing

There is no perfect moment to begin thinking about downsizing, but we consistently find that clients who start the conversation early feel more empowered and less pressured throughout the process.

Many of our clients begin with a simple, no-obligation consultation. We learn about your life, your timeline, your concerns, and your dreams for what comes next. There is no pressure, no sales pitch, and no commitment required. Just a genuine, expert conversation to help you gain clarity.

Meet Our Team

Gwinn Volen, Founder
REALTOR ®

Over the last 12 years, Gwinn Volen has built an annual +$100M+ real estate business. Through her experiences, certain sales sit closer to her heart, often those where she is most needed and appreciated - the senior move.

At 56, Gwinn is sitting in the generational pocket where her mom is figuring out her next steps. Is it better for her mom to stay in the home she's been in for 50 years, move to independent living, or maybe get a small home nearby? For now, Gwinn depends on trusted resources in her hometown of Augusta, GA, while her mom is still living in the family home.

Over the last several years, Gwinn's goal has been to create curated resources for seniors and their families in her own community at the Beaches. She aims to always give that same level of honesty, care, and competence to her customers that she does to her mom.

Jennifer Walker
REALTOR ®
Senior Downsizing Specialist

Jennifer Walker is a Jacksonville native who lives in Marsh Landing in Ponte Vedra Beach with her husband, two children, and dog, Cocoa. Like many families thoughtfully planning for the future, Jennifer's own parents are currently on a waitlist for a Life Plan Community, giving her personal insight into the conversations and decisions many families face.

With an MBA and a finance degree, Jennifer spent years in the railroad and pharmaceutical industries before discovering her passion for helping others navigate important lifestyle changes with clarity, compassion, and support. Since 2015, she has built a trusted reputation for helping clients simplify their lives through thoughtful organization, staging, and move management. As a licensed REALTOR ®, Jennifer brings hands-on expertise in rightsizing, 55+ communities, Life Plan Communities, and Assisted Living options.

Begin Your Next Chapter

Schedule Your Complimentary Consultation Today

Call or email us today to arrange a private, no-obligation conversation with one of our Senior Downsizing Specialists. We're here to listen, to guide, and to earn your trust on your timeline, and at your pace.

Contact Gwinn Volen

Call or Text:  904.822.9255
Email:  gwinn@thevolengroup.com

Contact Jennifer Walker

Call or Text:  904.822.8191
Email:  jennifer.walker@thevolengroup.com

What Our Customers Are Saying

Steve H. in Ponte Vedra Beach

"My treasured Dad made it to 95, and to the end lived with dignity, privacy, and respect in his beautiful Sawgrass home. In the year before his passing, Gwinn Volen visited with my Dad, displaying a soft touch in discussing the sale of my father’s home, recognizing that my Dad was ambivalent at best about selling what had been his sanctuary. Gwinn never overreached. Rather, she quickly pivoted, listening to my Dad and seeing, clear-eyed, his frailty, his love of home, and his comfort in what was safe and familiar.  Gwinn’s delicate approach allayed any anxiety my Dad may have had about the timing of selling his home. Gwinn was warm, engaging, and personable, and met my Dad in the place where his still-pretty-sharp brain was operating, even though, albeit slowly, he was declining cognitively. Gwinn’s approach was exactly what was indicated and what impressed my Dad at the time. I knew in my Dad’s final year that The Volen Group was the Realtor that my Dad wanted for the sale of his home, and that was due to Gwinn.  Together with Gwinn’s team, the sale of my Dad’s beloved home came off seamlessly, without a hitch. One never gets a second chance to make a first impression. In her initial interaction with my Dad, Gwinn proved this wise adage."

Lisa A. in Neptune Beach

"When tasked with the responsibility of selling my parents' home, I went to a childhood friend who does a lot of real estate transactions locally for a recommendation for a Realtor, as I live out of state. He highly recommended Gwinn Volen of The Volen Group and said I would not be disappointed. With over 11,000 realtors in Duval County, how could he be so confident that Gwinn and her team were any better than the other realtors? After all, aren’t they all good?

After working with Gwinn and Jennifer Heller, I learned that not all realtors are equally good, and quickly realized that Gwinn and Jenn are AMAZING! The sale of the property wasn’t exactly straightforward, as the house was in probate and all three owners lived out of state. An offer was accepted within a week for the asking price and closed WITHIN 25 DAYS! Unbelievable!"

Mike K. in Jacksonville Beach

"From beautifully staging and marketing the home, to cleaning out the garage of remaining items the new owner didn’t want, which included breaking down built-in shelves and work bench, to checking on the property each evening on her way home from work and providing me with nearly daily updates, Gwinn and Jenn made what seemed an insurmountable task a seamless, effortless transaction. Their communication was superb, their responsiveness excellent, and their professionalism outstanding. I would highly recommend Gwinn and Jenn of The Volen Group to anyone looking for an agent who truly understands the market, the community, and expects exceptional service."

Contact The Volen Group today for help with your next home.

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